Customer expectations have shifted and by 2015, customer empowerment, instant gratification and anticipatory service will be dominant trends. Does your business have the technology to handle all of your customers’ needs? The answer to this question could lie in VoIP-CRM integration. Both VoIP and CRM have individually offered positive benefits to businesses for the past few years, and our new white paper investigates how integrating the two technologies can improve your business and help you meet the onslaught of customer needs. Read on to discover more about VoIP-CRM integration, including:
- Considerations before integration
- Challenges of convergence
- ROI of integration
- And much more!