Top 10 Metrics to Monitor the Health of Your Help Desk

We’ve all heard the phrase, "an ounce of prevention is worth a pound of cure." When it comes to your help desk and your customers’ experience, this is so true. Some very simple reporting and analytics can show you what you need to do to help ensure that customers are happy. These can help you anticipate if things are going badly before they actually get bad. Here is the Zendesk Top 10 list.