Tag Archives | Social CRM
Where is the manual?

Where is the manual?

By on February 2, 2012 in Editorial, Information Technology

When is the last time you opened up the manual from some device  you purchased, sat down and went through the pages to become familiar with your purchase? The chances are a long time ago. To be honest nowadays often items do not come with a manual at all. This last week we had the [...]

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While I Was Waking Up

While I Was Waking Up

By on June 13, 2011 in Editorial, Information Technology, Security, Social Media, Telecommunication

This post is dedicated in memory of Gil Scott-Heron. Connectivity, seamless integration, multiple digital devices all connected to my habits and likes. The seamless options to integrate my blogs with my social media accounts…all provide wonderful opportunities. They simplify many tasks and interactions I deal with on a day to day basis. At times these [...]

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Will Social Networking And Empathy Converge On The Promised Revolution?

By on January 12, 2010 in Community Manager, Enterprise 2.0

In Esteban Kolsky‘s latest 2010 piece on social networking and the convergence of it with Enterprise 2.0, a topic he lists as "one of [his] key topics of 2010," he says, "smart organizations will start their move towards it in 2010. And they will make inroads". He estimates convergence will continue over a three to [...]

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CRM + Search, Aggregate and Append

By on December 23, 2009 in Community Manager, CRM/ERP/ETL

In the world of business-to-business commerce, the commoditization of communications bandwidth drives the mean cost for Internet access downward and results in excess revenue to spend hiring employees, building products and growing business. No wonder the economic outlook is tied to IT growth. Like falling fuel costs, the reversion-to-the-mean for commodity bandwidth expenses should ignite [...]

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Subsidize Print Media or Botox Free Journalism?

By on December 22, 2009 in Community Manager, Social Media

Under the watchful eyes and busy keyboards of millions of online mavericks, social networkers quietly drive change that will eventually take top billing on the media money stage. For now anyway, most folks don’t have a clue about the dollar value of social network mining, or #scrm, or its advocates, stirring under the hood of [...]

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WeCanDo.Biz : SCRM for SMEs

By on November 20, 2009 in Community Manager, CRM/ERP/ETL, Social Media

I’ve been out and about the last couple of weeks, first to Holland to the Dutch CRM Awards where Paul Greenberg gave a great Keynote presentation on The Social Customer, and then to the UK to meet with some interesting people to further my understanding of Social CRM – what it is and how it [...]

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Blast from the past of #scrm

By on October 30, 2009 in Community Manager, Social Media

Social Media All-Rounders: (These are the people you can find all over the Social Media landscape) and best of all Social Media Tools: (These are the applications and tools essential to Social Media)

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Greetings to #scrm on Mark Tamis, Prem Kumar, Esteban Kolsky, Jesús Hoyos, Tamar Weinberg and more

By on October 28, 2009 in Community Manager, Social Media

The “accidental” #scrm twitter group will be invited to share their experiences and tap into the tek-tips community on a regular basis. We look forward to their discussions.

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On Social CRM Options

By on October 12, 2009 in Community Manager, CRM/ERP/ETL, Social Media

The discussion around Social CRM is entering a phase whereby we are trying to move away from turning around in circles about semantics, towards a more practical and pragmatic approach that businesses can identify with so as to consider implementing it. I won’t deal with CRM Vendors here, as Social CRM can be seen as [...]

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