Tek-Tips | Software RSS feed for this section
Build an Entire Application Suite in Minutes

Build an Entire Application Suite in Minutes

Why settle for an off-the-shelf application suite when you can build and customize one in minutes? Get exactly what’s best for you while saving time and money! Bring your entire team on Wednesday, April 3 at 8 AM Pacific! During this exciting webinar, you’ll learn how to:  Design your database schema right the first time […]

Read full story Comments { 0 } Download Whitepaper
Top 10 Metrics to Monitor the Health of Your Help Desk

Top 10 Metrics to Monitor the Health of Your Help Desk

We’ve all heard the phrase, "an ounce of prevention is worth a pound of cure." When it comes to your help desk and your customers’ experience, this is so true. Some very simple reporting and analytics can show you what you need to do to help ensure that customers are happy. These can help you […]

Read full story Comments { 0 } Download Whitepaper
Five Trends Impacting the Enterprise IT Help Desk

Five Trends Impacting the Enterprise IT Help Desk

The IT landscape is changing rapidly, and the role of help desks is shifting. Cloud-based software is revolutionizing the industry, reducing implementation and maintenance costs, while evolving to keep pace with ever-increasing productivity demands. With so much at stake, it’s important for IT departments to anticipate change and plan accordingly. Here are five important trends […]

Read full story Comments { 0 } Download Whitepaper
Guide to Selecting Customer Service Software for the Enterprise

Guide to Selecting Customer Service Software for the Enterprise

Businesses are under increasing pressure to deliver better service over a broader range of channels, including the Web, email, social networks, and mobile devices. It’s more important than ever to choose the right customer service software that can quickly integrate with your existing support structure.

Read full story Comments { 0 } Download Whitepaper
Best Practices for Measuring Help Desk Performance

Best Practices for Measuring Help Desk Performance

Managing your company’s customer support should never feel as volatile as predicting the weather. Even if it seems that your customers’ behaviors can change on a moment’s notice (and oftentimes do) there are tools that can make your support team always feel on top of any given situation, no matter how bad it gets.

Read full story Comments { 0 } Download Whitepaper
Integrating SharePoint into your Information Governance Strategy

Integrating SharePoint into your Information Governance Strategy

SharePoint is now an important element of the information management infrastructure in many of the world’s largest organizations. In many cases, these organizations must now consider how SharePoint, and the massive (and growing) amount of content it creates, will be managed as well as how it will integrate within the broader information infrastructure. Michael Noel, […]

Read full story Comments { 0 } Download Whitepaper

Oracle, Lustre and Open Source Going, Going, Gone

At the Lustre Users Group 2010 Oracle announced that Lustre won’t be "free" beginning with the 2.0 version. What does this mean for Lustre users going forward? On the plus side, Oracle’s approach validates the Panasas perspective that a quality storage system with integrated hardware and software is worth paying for and disproves the perception […]

Read full story Comments { 0 } Download Whitepaper

The Seven Deadly Myths of Software Security

Hugh Thompson, Chief Security Strategist at People Security and a world-renowned expert in application security, debunks several important software security myths. In this paper, we outline some of the most prevalent myths about security that you should consider when looking to improve the security of your software. Falling prey to these deadly myths could at […]

Read full story Comments { 0 } Download Whitepaper

Meeting DO-178B Software Verification Guidelines with 184 Integrity Center

The Federal Aviation Administration (FAA) recognizes DO-178B, one of the most stringent standards in use in the software development industry, as an acceptable means of compliance for securing the FAA approval of software in airborne systems and equipment. This document will discuss how the 184 Integrity Center can help with specific software verification guidelines as […]

Read full story Comments { 0 } Download Whitepaper