Tek-Tips | Information Technology RSS feed for this section

If We Forget to Look Out of the Window

A window out Every year has its moments, and 2016 was no exception. Various significant shifts occurred, including changes in the political landscape in the United States, United Kingdom, and Turkey. And the horrors of war, civil strife, terrorism and an underlying global tension have been constantly fed into our digital lives from the comfort […]

Read full story Comments { 0 }

Tier44 Provides Data Center Service Optimization, Reincarnation of PowerAssure

I am interested in applying IT and communications technologies (ICT) to the energy sector. One such area is the data center market. This segment is very interesting because it involves ICT and facility management and operations in the same place. Besides, I can relate to the IT side of the house easily because of my […]

Read full story Comments { 0 }
Top 10 Metrics to Monitor the Health of Your Help Desk

Top 10 Metrics to Monitor the Health of Your Help Desk

We’ve all heard the phrase, "an ounce of prevention is worth a pound of cure." When it comes to your help desk and your customers’ experience, this is so true. Some very simple reporting and analytics can show you what you need to do to help ensure that customers are happy. These can help you […]

Read full story Comments { 0 } Download Whitepaper
Five Trends Impacting the Enterprise IT Help Desk

Five Trends Impacting the Enterprise IT Help Desk

The IT landscape is changing rapidly, and the role of help desks is shifting. Cloud-based software is revolutionizing the industry, reducing implementation and maintenance costs, while evolving to keep pace with ever-increasing productivity demands. With so much at stake, it’s important for IT departments to anticipate change and plan accordingly. Here are five important trends […]

Read full story Comments { 0 } Download Whitepaper
Guide to Selecting Customer Service Software for the Enterprise

Guide to Selecting Customer Service Software for the Enterprise

Businesses are under increasing pressure to deliver better service over a broader range of channels, including the Web, email, social networks, and mobile devices. It’s more important than ever to choose the right customer service software that can quickly integrate with your existing support structure.

Read full story Comments { 0 } Download Whitepaper
Best Practices for Measuring Help Desk Performance

Best Practices for Measuring Help Desk Performance

Managing your company’s customer support should never feel as volatile as predicting the weather. Even if it seems that your customers’ behaviors can change on a moment’s notice (and oftentimes do) there are tools that can make your support team always feel on top of any given situation, no matter how bad it gets.

Read full story Comments { 0 } Download Whitepaper
How Running an IT Shop is Like Running a Baseball Team

How Running an IT Shop is Like Running a Baseball Team

While I know a lot more about running an IT shop than running a baseball team, when I stop to think about it I realize that the two really do have a lot in common. Here are some of the important things you need to do in either situation.

Read full story Comments { 0 } Download Whitepaper
Business Ethernet: The Business Connectivity of Choice

Business Ethernet: The Business Connectivity of Choice

This whitepaper describes the advantages of Business Ethernet (Ethernet over copper) as compared to T1, Bonded T1 and fractional DS3 (T3) services. It also discusses growth in the availability and popularity of this technology and key vertical markets, including case study examples.

Read full story Comments { 0 } Download Whitepaper

VMware Backup, Archive, and Disaster Recovery: Next Generation VMware Data Protection

When VMware released its vStorage API for Data Protection (VADP), the company revolutionized data protection capabilities for virtual environments. Unitrends has incorporated support for VADP to provide seamless next generation support for VMware licensed ESXi and ESX environments for all of its backup appliances. The Unitrends backup solution enables VMware 3.5 and vSphere 4 backup, […]

Read full story Comments { 0 } Download Whitepaper

Six Fairy Tales of VMware and Hyper-V Backup

Cinderella. Snow White. Hansel and Gretal. VMware host level backup works well with all deduplication strategies. These famous, and not so famous, fairy tales have one thing in common – they are fiction. In this paper we explore six fairy tales of VMware and Hyper-V backup. Like all fairy tales, our virtualization backup fairy tales […]

Read full story Comments { 0 } Download Whitepaper