As we move through 2015, the subject of the future of the supply chain has come back into focus. What does the future supply chain look like, and what do we expect some of the essential characteristics to be? Although this requires a degree of speculation, there are also some trends and technologies that clearly […]
Collaboration is an essential element of successful businesses. Yet according to an Aberdeen ERP Benchmark survey, many businesses struggle to support true collaboration across their organizations. More ERP vendors are adding social ERP to their offerings, making collaboration easier and more fun for employees.
Companies now need to evolve quickly, which means being able to move some or all business operations to an existing or new ERP instance quickly and inexpensively, anywhere in the world. Small companies are increasingly likely to become multi-national as emerging markets take on larger roles in revenue growth. Larger companies continue to optimize and […]
Over the last few years, Software as a Service (SaaS) has become a compelling and credible delivery model for business applications. SaaS, also referred to as “On-Demand” or “Cloud Computing”, eliminates many of the barriers that keep companies from implementing or upgrading their software, and can help you reduce costs. More importantly, it enables you […]
Customer expectations have shifted and by 2015, customer empowerment, instant gratification and anticipatory service will be dominant trends. Does your business have the technology to handle all of your customers’ needs? The answer to this question could lie in VoIP-CRM integration. Both VoIP and CRM have individually offered positive benefits to businesses for the past […]
The IT landscape is changing rapidly, and the role of help desks is shifting. Cloud-based software is revolutionizing the industry, reducing implementation and maintenance costs, while evolving to keep pace with ever-increasing productivity demands. With so much at stake, it’s important for IT departments to anticipate change and plan accordingly. Here are five important trends […]
Businesses are under increasing pressure to deliver better service over a broader range of channels, including the Web, email, social networks, and mobile devices. It’s more important than ever to choose the right customer service software that can quickly integrate with your existing support structure.
Managing your company’s customer support should never feel as volatile as predicting the weather. Even if it seems that your customers’ behaviors can change on a moment’s notice (and oftentimes do) there are tools that can make your support team always feel on top of any given situation, no matter how bad it gets.
Hot off the Presses! Q2 2012 ERP Comparison Guide The ERP Comparison Guide shortens the time needed to purchase ERP software for companies looking to get their quarter off to a successful start! Begin accurately controlling costs, inventory and revenue forecasts. Thoroughly researched by our ERP analyst community, it is an unbiased comparison of and […]
Learn 6 best practices from Focus Experts for selecting the right Enterprise Resource Planning solution for your business. ERP solutions are, by nature, large and complex. How do you select the solution best-suited to your firm? In this guide, Focus Experts share their top 6 best practices for selecting ERP software. This guide covers: Understanding […]
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