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VoIP and CRM Integration: An In-Depth Look

VoIP and CRM Integration: An In-Depth Look

Customer expectations have shifted and by 2015, customer empowerment, instant gratification and anticipatory service will be dominant trends. Does your business have the technology to handle all of your customers’ needs? The answer to this question could lie in VoIP-CRM integration. Both VoIP and CRM have individually offered positive benefits to businesses for the past [...]

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Improve Scheduling, Production, and Quality Using Cloud ERP

Improve Scheduling, Production, and Quality Using Cloud ERP

The software as a service (SaaS) model of application delivery, more commonly known as ‘cloud deployment’, in which software features are accessed through a Web browser, is an excellent way for manufacturing companies to get the benefits of enterprise resource planning (ERP) systems without the need to build additional IT infrastructure. ERP functionality delivered “from [...]

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The Phone System Demo Handbook

The Phone System Demo Handbook

Get the Most of the Demo Session So… You’re in the market for a phone system… You’ve done your homework, have researched vendors and have shortlisted a few of them. At this stage, you would like to get a sense of the look and feel, the performance and user experience of these chosen ones. It’s [...]

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10 Critical Questions Manufacturers Should Ask Before Choosing a Cloud-based ERP Solution

10 Critical Questions Manufacturers Should Ask Before Choosing a Cloud-based ERP Solution

Over the last few years, Software as a Service (SaaS) has become a compelling and credible delivery model for business applications. SaaS, also referred to as “On-Demand” or “Cloud Computing”, eliminates many of the barriers that keep companies from implementing or upgrading their software, and can help you reduce costs. More importantly, it enables you [...]

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The Hidden Costs of VoIP

The Hidden Costs of VoIP

Is Your Cost Analysis Really Comprehensive? The case has been made for the numerous cost saving opportunities of VoIP phone systems, and VoIP providers are always eager to provide tools to help buyers evaluate cost savings, as well as monthly cost projection, based on the intended use of their solution. But is this enough? Conducting [...]

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Understanding ERP Deployment Choices

Understanding ERP Deployment Choices

Companies now need to evolve quickly, which means being able to move some or all business operations to an existing or new ERP instance quickly and inexpensively, anywhere in the world. Small companies are increasingly likely to become multi-national as emerging markets take on larger roles in revenue growth. Larger companies continue to optimize and [...]

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Product Spotlight: Mitel Business Phone Solutions

Product Spotlight: Mitel Business Phone Solutions

Mitel has been in the Telecommunication business for more than 40 years, focusing on VoIP products since 2001. It is clearly a global leader in business communications, but are their solutions well suited for your organization’s operations? Our independent technology specialists investigate Mitel’s phone solutions and give their verdict. Read our Spotlight to learn about: [...]

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Phone System Spotlight: RingCentral Office

Phone System Spotlight: RingCentral Office

Are you looking into phone systems vendors? RingCentral is a fast growing Web-based VoIP PBX for small and medium businesses, that combines enterprise-like features, ease of use and flexibility. Read this spotlight to assess whether RingCental Office addresses your business’s needs and challenges. Our white paper covers: Main features, like customizable controls and RingQuality Acitve [...]

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Product Spotlight: 8×8 Virtual Office Suite Review

Product Spotlight: 8×8 Virtual Office Suite Review

Today’s IP phone systems let organizations swap their old PBX for feature-riched VoIP solutions, and choosing a new business phone system is no small task. 8×8′s tagline says: “Get Better Business VoIP”. Does their Virtual Office solution deliver as promised? Read this white paper by our independent technology writer to decide whether 8×8 Virtual Office [...]

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5 Traits of a Good Phone System

5 Traits of a Good Phone System

The business phone system search can be a complex one… but there are some must-have features that will help you narrow down your search. Our new infographic details the features that really matter for most businesses. Learn about: Presence management Computer telephony integration Disaster recovery And much more… Download Whitepaper

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